Customer Care

Welcome to SweetRoze Kollection, Store policies, we're thrilled to have you as a valued customer. Before making your purchase, please take a moment to review our store policies below.​​ Our dedicated customer service team is here to assist you with any questions or concerns you may have. Please don't hesitate to reach out to us via email sweetrozekollection@gmail.com or contact us whatsApp or text 516-474-9375 for faster service.

 

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 Privacy Policy:

• We respect your privacy and are committed to protecting your personal information. Any data collected during your shopping experience, such as your name, email address, or shipping address, will be used solely for processing your order and will not be shared with third parties.

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 Shipping Policy:

• We offer Free shipping on all our products: EXCEPT  All Handmade WallArt

• Orders are typically processed within 1-3 business days.

• Shipping times may vary depending on your location. Please refer to our shipping information page for estimated delivery times.

• Customers are responsible for providing accurate shipping information. We are not liable for delays or lost packages due to incorrect addresses.

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 Return and Exchange Policy:

• Printify is a print-on-demand company that we partner with to print our
  products, which means that all products are unique and produced only
  once ordered. This also means that returns and exchanges are not
  supported if our customer ordered the wrong size, color, or simply changed
  their mind.

• If returns must me made Items must be returned in their original condition, unworn, unwashed, and with tags attached.

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item received, defective product).

• Refunds will be issued to the original form of payment within 7-10 business days after receiving the returned items.

• In case of a damaged Item or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 7 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue.

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 Quality Guarantee:

• We take pride in the quality of our products. So if you receive a defective or damaged item, please contact us immediately with photos of the issue, and we'll gladly provide a replacement or refund.

• By making a purchase from SweetRoze Kollection you  agree to abide by these store policies. We appreciate your support and look forward to serving you! Thank you.

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