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Frequently Asked Questions
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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Where is the Store based?New York
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Where is SweetRoze Kollection locatedSweetRozeKollection is an exclusively online store, so there is no physical location. We operate entirely through our website, allowing us to reach customers worldwide. Our online platform provides a convenient and secure way for customers to browse, select, and purchase our unique and beautiful collection of Bible Verse T-shirts, Letter A-Z Mugs, and much more. We are committed to providing a seamless online shopping experience for our customers, offering a wide range of high-quality products at competitive prices.
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Do you accept orders placed outside of the USYes, we are happy to accept orders from customers outside of the US. SweetRozeKollections is an international online store, and we ship worldwide. We want to ensure that everyone has access to our unique and high-quality products, regardless of their location. Please note that international shipping fees and delivery times may vary depending on the destination. We strive to provide the best customer experience for all our valued customers, no matter where they are located. If you have any specific questions about international orders or shipping, feel free to contact our customer service team for further assistance. Thank you.
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How long will it take to receive my order?All in stock items will be shipped within 2 business days. Items with a pre-order tag, will ship depending on availability. All packs are processed with USPS, and delivery times can vary depending on your location. Please note that these timeframes are estimates and may be affected by factors beyond our control, such as shipping carrier delays or inclement weather. You will receive a USPS tracking number once your order ships, which will allow you to better estimate your delivery time. However, we will do everything we can to ensure that your order reaches you in a timely manner. If you have any specific concerns about the delivery of your order, please don't hesitate to reach out to our customer service team for assistance.
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How do I contact you?You can contact SweetRoze Kollection through our website by filling out the contact form on our "Contact Us" page. Additionally, you can email us at sweetrozekollections@gmail.com or reach out to us via social media on our Instagram , Facebook page, or WhatsApp Tel: 646-474-9375. Our team is dedicated to providing excellent customer service and will respond to your inquiries in a timely manner. Thank you for your interest in SweetRoze Kollection.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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